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FAQ's

Where can I purchase SimplyProtein®?
You can purchase SimplyProtein® snacks at many stores around the country. Find a store now. You may also purchase SimplyProtein® online and have our snacks shipped to your doorstep. Shop now! SimplyProtein® is also available on Amazon. Shop here for Canada and here for the US.
Shipping Information
In the US, SimplyProtein® snacks are shipped via US standard mail at a $5.95 flat rate. Free shipping is offered for orders over $100. Standard times are 5-7 days. In Canada, SimplyProtein® snacks are shipped via Canada Post at a $15.00 flat rate. Free shipping is offered for orders over $50. After you place your order, you will receive an email with your confirmation and tracking number. If you have any questions regarding your order, please email customerservice@thesimplybar.com with your order number.
Is SimplyProtein® gluten-free?
Yes. All SimplyProtein® snacks are gluten-free and are manufactured in a gluten-free environment to prevent cross-contamination. Strict manufacturing practices are followed and all products are carefully screened. At ‹5ppm of gluten, delicious SimplyProtein® snacks are both safe for our celiac consumers, as well as an excellent snack option. It should be noted that the facility which produces SimplyProtein® snacks also manufactures oats. Oats are naturally gluten-free, but may be subject to cross-contamination if grown in a field that at some point grew other gluten containing grains. Rest assured, the oats used in the facility producing SimplyProtein® snacks are tested for gluten before and after each usage.
Are SimplyProtein® snacks suitable for vegetarians and vegans?
Yes!  SimplyProtein® Bars, SimplyProtein® Nut&Fruit Bars, SimplyVeggie® Savoury Bars, SimplyProtein® Kids Bars, SimplyWellness® Easy-to-Digest Bars and SimplyProtein® Chips are vegan. SimplyProtein® Whey Bars and SimplyProtein® Crunch are vegetarian.
Do all SimplyProtein® products contain nuts?
No, not all of SimplyProtein® snacks contain nuts.  SimplyProtein® Kids Bars are certified peanut free.  However, the facility used to manufacture the other SimplyProtein® snacks is not nut-free, so a nut-free product cannot be guaranteed.
Are SimplyProtein® snacks kosher?
Yes, SimplyProtein® snacks are certified kosher by Orthodox Union (OU), the world’s largest and most widely recognized kosher certification agency, as well as the Kashruth Council of Canada, the largest kosher certification agency in Canada (COR symbol with numbers 553 associated with the authenticity of our designation).  SimplyProtein® Chips are certified UM Kosher.
Are SimplyProtein® snacks safe for diabetics?
Yes! All SimplyProtein® products were designed for diabetics and are also low GI. Anything below 55 on the Glycemic Index (GI) scale is considered low glycemic. Based on calculated GI’s:
SimplyProtein® Bars range between 15-25.
SimplyProtein® Protein Chips range between 34-40.
SimplyProtein® Crunch ranges between 19-23.
SimplyVeggie® Savoury Bars range between 20-25.
SimplyProtein® Nut&Fruit Bars range between 15-20.
Do SimplyProtein® products contain artificial sweeteners?
No.  All SimplyProtein® products are free of artificial sweeteners and are made with only wholesome, all natural ingredients.
Are SimplyProtein® snacks suitable for children?
The SimplyProtein® Kids Bar is an excellent low sugar, wholesome snack for children.  However, due to the large amount of protein in other SimplyProtein® snacks, it is best to give children under the age of 10 only half a serving at one time.
Are SimplyProtein® bars suitable for those with IBS/IBD symptoms?
SimplyProtein® was initially created for people with dietary limitations such as Chron’s, Colitis and IBS. Today SimplyProtein® bars are enjoyed by everyone and SimplyProtein® works hard to ensure every ingredient is natural, easy-to-digest and nutritious. SimplyProtein® also offers Easy-to-Digest bars made specifically for those with IBS/IBD symptoms. Try the SimplyWellness® Soothe Bar and the SimplyWellness® FODMAP Bar.
SimplyProtein® bars seem a bit expensive.
SimplyProtein® is proud to use only the best, all natural ingredients. The snacks offer superior nutritional value with no added junk or fillers. You may get a discounted price if you buy in bulk from the online store. If you purchase over $165 use the coupon code “Simply15” at checkout for 15% off. You can also sign up for the SimplyProtein® mailing list or follow SimplyProtein® on Twitter, Instagram and Facebook to find out about promotions and giveaways.
I purchased a bar that was more crumbly than other bars.
Crumbliness is a feature SimplyProtein® is consistently working to improve and avoid, however, sometimes there are the few bars from a batch that may be more prone to crumbling. It is best to store or keep the bars in a cold environment, as that can contribute to crumbliness.
Does SimplyProtein® offer samples?
To help new customers try SimplyProtein® snacks, sample packs are available. Please email danielle@wellnessfoods.ca for events and donations.
What is the Wellness Partner Program?
SimplyProtein® welcomes health, wellness and fitness industry leaders to join our Wellness Partner Program. Free product samples are offered for yourself and clients, coupons, discounts and more. For more information head over to Ambassador Program Page or email: wellnesspartner@wellnessfoods.ca
Where is the company located?
The Wellness Foods head office is in Toronto, Canada. This is where the company and SimplyProtein® Bars were first created.
 
Refund Policy
If you are not satisfied with our products due to misshipment or wrong order, we are able to refund unopened cases. Time limit for refunds is 2 months from order date. we may require product to be sent back.