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FAQ's

Shipping Information
We ship via UPS and US standard mail and offer $5.95 flat rate shipping across the US. UPS provides premium shipping if you wish to have your shipment arrive sooner. Standard times are 5-7 days. In Canada, we offer free shipping for orders over $50. In the US, we offer free shipping for orders over $100. After you place your order, you will receive an email with your confirmation and tracking number. If you have any questions regarding your order, please email inquiries@thesimplybar.com with your order number.
Why do shipping costs seem so high?
Our shipping costs are calculated automatically at the checkout based on shipping location and size of order (weight). Our warehouse is on the east coast, so locations in the south or in the west have relatively higher shipping costs. We charge only what it costs us to ship the bars out to our customers.
What are protein bars?

Protein bars are a quick and efficient way to fuel your body with high quality protein when on the go. Whether you are stuck in traffic or running late to your next appointment, protein bars are a convenient snack to keep on hand you when you are hungry and don’t have access to nutritious food. Protein bars are a great alternative to high-fat, high-sugar, widely available snacks such as chips, candy, and soda. By providing >15g of protein and >9g of fiber, we help you feel fuller longer.

When looking for the right protein bar, make sure to stay away from imitation protein bars disguised as candy bars that are full of sugar or artificial sweeteners, low in protein, and high in calories. Make sure the first ingredient on the list is the protein source and not chocolate or sweetener. How do you tell? You can look at a comparison chart of nutritionals. We immediately rule out bars with more than 10g of sugar, otherwise you may as well eat a candy bar! Sugar is tied to obesity, diabetes and a number of different ailments. We are now learning that sugar may be more detrimental than fat to one’s health.

Do you offer samples?
To help new customers try out SimplyProtein® Products, we offer sample packs. Please email danielle@wellnessfoods.ca for events and donations.
Are we kosher?
Yes, we are certified kosher by Orthodox Union (OU), the world’s largest and most widely recognized kosher certification agency, as well as the Kashruth Council of Canada, the largest kosher certification agency in Canada (COR symbol with numbers 553 associated with the authenticity of our designation). Our SimplyProtein® Chips are certified UM Kosher.
Are we gluten-free?
Yes. We are gluten-free and are manufactured in a gluten-free environment to prevent cross-contamination. We follow strict manufacturing practices and screen all our products. At ‹5ppm of gluten, our delicious protein packed bars are both safe for our celiac consumers, as well as an excellent snack option. Our facility is maintained within a gluten-free environment. It should be noted that our facility also manufactures oats. Oats are naturally gluten-free. However, there is some concern whether the oats are grown in a field that at some point grew other gluten containing grains. Rest assured, our oats are tested for gluten before and after each usage.
Do all your products contain nuts?
No, not all of our snacks are made with nuts in their ingredients. However, the facility which we use to manufacture our product is not nut-free, so we cannot guarantee a nut-free product.
Where is the company located?
The Wellness Foods head office is in Toronto, Canada. This is where the company and SimplyProtein® Bars were first created.
Are we safe for diabetics?
Yes! All our SimplyProtein® products were designed for diabetics and are also low GI. Anything below 55 on the Glycemic Index (GI) scale is considered low glycemic. Based on calculated GI’s:
SimplyProtein® Bars range between 15-25.
SimplyProtein® Protein Chips range between 34-40.
SimplyProtein® Crunch ranges between 19-23.
Are we suitable for children?
We suggest giving children under the age of 10 only half a bar at one time due to the large amount of protein.
Are we suitable for vegetarians and vegans?
Yes!  SimplyProtein® Bars, SimplyProtein® Nut&Fruit and SimplyProtein® Chips are vegan. SimplyProtein® Whey and SimplyProtein® Crunch are vegetarian.
Your bars seem a bit expensive.
We will never be a cheap bar because we use the best ingredients, with no junk or fillers. We are proud of our ingredients and of the great nutritional value of our product. That being said, we encourage you to get a better deal by buying in bulk from our online store. If you purchase over $165 use the coupon code “Simply15” at checkout for 15% off. Also, you can follow us on Twitter, Instagram and Facebook to find out about promotions and giveaways.
What is your Wellness Partner Program?
We offer health, wellness and fitness industry leaders to join our Wellness Partner Program. We offer free product samples for yourself and clients, coupons, discounts and more. For more information head over to Ambassador Program Page or email: wellnesspartner@wellnessfoods.ca
I purchased a bar that was more crumbly than other bars.
Crumbliness is a feature we are consistently working to improve and avoid, however, sometimes there are the few bars from a batch that may be more prone to crumbling. We suggest you do not store or keep the bars in a cold environment, as that can contribute to the crumbliness of the bars.
Where can I purchase SimplyProtein®?
You can purchase us at many stores around the country. Find a store now.

You may also purchase us online and have our snacks shipped to your doorstep. Shop now!